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Legal

Refund and Cancellation Policy

Effective Date: [06-12-2026]
Last Updated: [06-12-2026]

2.1 General Policy

Ada X Research provides digital software access, private documentation, educational materials, and TradingView invite-only access.

Because these products may be delivered immediately and cannot meaningfully be “returned” after access or confidential materials have been supplied, purchases are generally non-refundable once delivery has begun, except:

  • where required by applicable law
  • where the product was not delivered
  • where a duplicate charge occurred
  • where an unauthorised billing error is confirmed
  • where the service materially fails to conform to the purchase agreement and is not corrected within a reasonable time
  • where Ada X Research approves a discretionary refund in writing

This policy does not limit mandatory consumer rights.

2.2 Immediate Digital Delivery

Access may begin when one or more of the following occurs:

  • a TradingView invitation is issued
  • private documentation is emailed or made available
  • a download link is delivered
  • dashboard access is granted
  • account credentials or private access instructions are supplied

For consumers with a statutory withdrawal right, immediate digital delivery will only be relied upon as affecting that right where the legally required express consent and acknowledgement have been obtained.

2.3 EU and EEA Consumer Withdrawal Rights

Consumers purchasing online may generally have a statutory withdrawal period.

Where applicable, the customer may be asked at checkout to expressly:

  1. request that supply of the digital content or digital service begin immediately; and
  2. acknowledge that beginning digital delivery may result in the loss of the statutory withdrawal right to the extent permitted by applicable law.

If the required consent and acknowledgement were not validly obtained, the customer may retain withdrawal rights under applicable law.

Nothing in this policy overrides statutory remedies for defective, unavailable, or non-conforming digital content or services.

2.4 Non-Refundable Circumstances

Subject to mandatory law, refunds will not normally be provided because:

  • the user changed their mind after delivery
  • the user did not use the product
  • the user expected a particular trading result
  • the user experienced trading losses
  • the user misunderstood research outputs as guarantees
  • the user lacks the required TradingView plan, device, data feed, or technical environment
  • the user supplied an incorrect TradingView username and did not cooperate with correction
  • the user’s TradingView account was restricted by TradingView
  • the user violated the licence terms
  • the user failed to cancel before renewal
  • a feature was reasonably updated, renamed, or replaced without materially reducing the purchased service

2.5 Delivery Failure

If access is not delivered within a reasonable time, contact support@adaxresearch.com.

We may ask for:

  • purchase email
  • payment receipt
  • TradingView username
  • screenshots of the issue
  • other reasonable verification

We will first attempt to correct the delivery problem.

Where delivery cannot be completed, the customer will receive the remedy required by applicable law, which may include cancellation or refund.

2.6 Technical Issues

A technical issue does not automatically result in a refund.

We must first be given a reasonable opportunity to:

  • investigate
  • provide instructions
  • correct access
  • repair a defect
  • offer an equivalent replacement

This does not limit rights available for non-conforming digital products under applicable law.

2.7 Subscription Cancellation

Subscriptions may be cancelled at any time before the next renewal.

Unless required by law:

  • cancellation does not refund the current billing period
  • access remains active until the end of that period
  • the subscription will not renew
  • TradingView access may be removed when the paid period ends

2.8 Chargebacks

Before initiating a chargeback, customers should contact support@adaxresearch.com so the issue can be investigated.

Fraudulent or abusive chargebacks may result in immediate suspension, termination, and submission of delivery records to the payment provider.

Nothing in this clause prevents a customer from exercising legitimate legal or cardholder rights.

2.10 Refund Requests

Refund requests must include:

  • purchaser’s name
  • purchase email
  • date of purchase
  • product purchased
  • transaction reference
  • reason for the request

Send requests to:

support@adaxresearch.com

We aim to respond within 5 business days.